Your Online Pharmacy Partner



We understand that many of our patients are not used to ordering their prescription drugs from one of our online partner pharmacies and therefore we offer many different ways that you can place an order with us based on your comfort level. You can place an order by phone, online, mail or fax. All orders are dispensed from our dispensing partner pharmacies located in Canada, the United Kingdom, the EEA (European Economic Area), Australia and New Zealand and are approved by the regulatory bodies of their respective countries.


32% of Americans either chose to not fill a prescription or took less of a medication because of the high costs.

Statistics show that 1 in 7 people don’t fill their prescriptions because of the soaring high cost of medications. MailOrderMeds doesn’t want you to jeopardize your health by choosing between everyday necessities and purchasing your lifesaving prescription drugs.


The people that define MailOrderMeds are a dedicated team of dynamic professionals and individuals who have been working within the online pharmacy industry for over a decade. Our Patient Service Representatives will go the extra mile to provide exceptional customer service.


MailOrderMeds appreciates our patients by offering these incentives:

  • Free Shipping for orders to the U.S.
  • Price Matching Policy
  • Refill Reminders
  • Referral Program
  • 90 Day Return Policy
Will you accept my insurance?

Unfortunately no. We are located in Canada and because of this we cannot accept any foreign insurance. We will provide you with a proper receipt for insurance purposes. Your insurance company may or may not accept our receipts.

How do I pay for my order?

Mail Order Meds is pleased to offer several convenient payment options. In order of preference they are:

  • Direct withdrawal from a checking account: This avoids the high processing fees credit card companies charge us for processing credit cards. Patients are also not forced to pay international transaction fees on top of their order costs (usually 1%-5%).

  • Personal Check/Money Order: This is a tried and trusted method of payment. Checks cannot be hacked and are very secure. Patients who wish to pay by check may do so provided they provide us with a form of government issued ID, ex. a driver's license number or passport number. will record your payment choice and your order will be shipped once we have received your check.

  • Visa/MasterCard: understands that many patients prefer to use their Visa or MasterCard credit cards to pay for their orders. Your patient service representative will inform you if paying by Visa or MasterCard is an option for your particular order.

Are all drugs available in Canada?

No. We do not have all medications that are available in other parts of the world. We do have the majority of medications available in Canada.

Do I get charged a shipping charge for each prescription?

We offer free shipping on all orders to the US, Puerto Rico and it's territories regardless of the number of prescriptions you order.

What happens if my order is not received in 28 days?

In the rare occurrence that your order doesn't arrive in our 28 day time frame, will reship your order to you. Please contact us right away to set up a reshipment. Patients will not be initially charged for reshipments. However, if you receive both the reshipment and the original order, you can keep both and pay for the reshipment or send it back to us.

I already have an account. Can I order for someone else on it?

You may not order for someone else using your account. If a prescription is sent to us and it doesn't match the name on the account it will be rejected.

Can I have someone order on my behalf?

Yes. You may, at any time, designate someone to act on your behalf. This person will have the authority to make inquiries regarding your account and they will be able to order for you. Many people designate their spouse or significant other, their children or a close friend.

You changed the dispensary for my order. What does that mean?

At times a drug may become unavailable from the dispensary you initially ordered from. In these cases we will contact you and let you know if we can fill the order from a different dispensary. If that is not possible a refund will be offered. In all cases we will contact you before proceeding.

My prescription is for a three month supply but you sent me 84 tablets instead of 90. Why?

Depending on the country, medications may be packaged differently than in the US. It is common practice in some countries to count medications by week and not by day. Therefore a three month supply is not 90 days but 12 weeks. Twelve weeks multiplied by 7 tablets/week gives a total of 84 tablets. We do not open manufacturer packaging in order to get a desired number of tablets. We will provide a quantity that is as close as possible to a three month supply. Our patient service representatives will clarify the quantity of tablets we will be sending to you when you place your order.

How much of my medication can I buy at a time?

You can purchase up to a three month supply in any one order as determined by your doctor's directions for usage on your prescription.

Do I need a prescription for all medications?

Generally yes. We operate just like a local pharmacy would. We require prescriptions from a licensed prescriber no matter where the order is being filled from. For your valid prescription to be accepted it must be from a physician licensed to practice in your area of residence. We do carry some over-the-counter products which do not require a prescription. If you have any questions about whether a certain product requires a prescription, refer to the product page where you will find the indication beside the product name: Over the counter OR Rx required; or reach out directly to one of our patient service representatives.

Do you ever run specials?

Our products are competitively priced. In most cases our prices represent significant savings over what would be charged in the US. To help patients save money we offer our Friends and Family Referral Program and also our price match guarantee.

I did not receive my order. What do I do now?

In the rare event that your order does not arrive 28 days from the day it was shipped, we can re-send your order to you. Please contact us as soon as possible so that we can get a reshipment processed promptly.

You will not initially be charged for your reshipment. However, the majority of patients who require reshipments will find that they will receive both the reshipment as well as their original order. In this case patients have two choices, they may keep both orders and pay for the reshipment, or they may return one of the orders to us.

A patient may also request a refund rather than a reshipment. However, if the original order does arrive the charges will be re-issued.

I received a letter from US Customs/the FDA informing me that my order was seized. What should I do?

Occasionally US Customs or the FDA will stop some of our packages. While the US Government does not stop Americans from importing prescription medications for their own personal use, they do not approve of it either. If you receive a letter from US Customs or the FDA indicating that your package was stopped please call us as soon as possible and we will be happy to arrange a reshipment for you.

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Is a prescription required?

Yes! We require prescriptions for any product that requires a prescription in the USA. Just like visiting your local pharmacy we require a valid prescription for your medications regardless of where your order is being fulfilled. For your valid prescription to be accepted it must be from a physician licensed to practice in your area of residence.

Is there a limit on how much I can buy?

Yes, you may purchase only a maximum of a 3 month supply of each of your medications. Provided that you have a valid prescription for that supply of medication. If your physician writes a prescription for more than a 3 month supply then we can fill those refills as they come due.

Why can't I buy Valium, Tylenol #3 or similar medications from your pharmacy?

Our policy is to not sell any narcotics, controlled substances or habit forming medications.

Can you accept a verbal prescription?

Yes, our pharmacy partners accept verbal prescriptions.

My local pharmacy has my prescription, can it be transferred to you?

No. As we are located in Canada, American pharmacies will not transfer prescriptions to us. In these cases it may be easier to get a new prescription from your doctor. You can provide your prescription to us or require our pharmacy to reach out to your doctor and request a new prescription for you.

What information must be visible on the prescription?

The prescription must have the doctor's name and information, as well as the drug name, strength, quantity and directions for usage. Your doctor's signature must also be visible on the prescription.

How long is my prescription good for?

Your prescription is valid for one year from the date it is written.

How can I get my prescription to you?

You can get your prescription to us by:
* Uploading it on your account online at
* Email: [email protected]
* Fax: 1-888-727-0653
* Mail: 45-2000 Airport Rd. NE Suite # 260 Calgary, AB T2E 6W5
* We can also have our pharmacy reach out to your doctor by fax and request a prescription for you. Please ensure we have your doctor's name and contact information on file.
* Finally, if you choose the telemedicine option when you select your medication (eligible medication only), we will receive your prescription automatically.

I'm sending my prescription by fax/email. How long will it take to be processed?

As soon as your prescription (or any document) is processed, an email will be sent to you (assuming your email address is on file) advising you that we have successfully processed it.

I don't have access to my account online. What should I do?

Give us a call. We will reset your password or, as needed, establish a username and give you a temporary password.

How do I contact

For your convenience, please use the contact information provided on the website.

How can I email someone at my questions?

Please email our staff at [email protected]. This will ensure your question or comment is routed to the appropriate staff to handle your enquiry. Patient comments and feedback are welcomed and ensure continuous improvements to our products, policies and procedures.

For general inquiries about MailOrderMeds™, how to order, or to provide feedback please use the information listed on the Contact Us page.

How long does it take to respond to my e-mail inquiry?

We strive to have every e-mail answered within 24 hours. National or civic holidays may extend the length of time to respond, however our goal is still always 24 hours.

How long does it take MailOrderMeds to receive my fax and process it?

We strive to have all faxes processed within 24 hours of receiving them. National or civic holidays may extend this time, but our goal is still always 24 hours.

How do I get my prescriptions refilled?

If you’re on a certain type of medication, such as high blood pressure or birth control, you can use to speak with a doctor about getting a refill. Simply log in to your account and place a order with a new RX consultation request. Doctors can prescribe your refills at their discretion.

How do online prescriptions work?

Similar to in-person visits, you’ll have a consultation with the doctor, and they’ll determine whether they can give you a prescription. The prescription itself will be digital (instead of paper), and will be sent directly to our pharmacy partners. We’ll contact you as soon as the pharmacy has your medication has been shipped and it's on its way to your door.

Can online doctors write prescriptions?

Yes! Doctors on can prescribe most common medications, with the exception of controlled medications like narcotics. Prescriptions are given at the doctor’s discretion and are sent directly to the pharmacy partner and then delivered right to your home.

What kind of medications can online doctors prescribe?

Doctors can prescribe most medications online for most conditions.

Can I see your Doctor for a medical emergency? doctor's online consultations are not intended for medical emergencies. If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room.

What will happen if I lose connection during the video or phone call with the Doctor?

Not to worry! The doctor with whom you are meeting will call you back at the phone number provided during the registration process.

Why do some drugs have different names in Canada?

These are trade or brand names registered by the manufacturer. In different countries manufacturers will often use different trade names. The medications have the same active ingredients, but may look different and have a different trade name. (For example Prilosec (U.S.) and Losec (Canada), or Augmentin (U.S.) and Clavulin (Canada)).

Are all drugs less expensive in Canada?

No. The majority are less expensive, but there are exceptions.

What are generics?

These are medications that contain the same active ingredients and concentrations of the name-brand products but will differ often in shape, color, size, markings and the non-active fillers. We have carefully selected these products to ensure that you are purchasing only the highest quality generic products. By choosing to buy a generic you are not buying an inferior medication; rather, you are simply choosing to save money on a product that has the same therapeutic effect to the name-brand equivalent. Many of our customers are taking advantage of these quality products that some of the generics we offer are now more popular than the name brands. If you would like more information on these products please don't hesitate to contact us.

I've been told my order is a parallel import. What does that mean?

Parallel imports are goods produced genuinely under protection of a trademark, patent, or copyright, and placed into circulation in a market. It is then imported into a second market. For example, it is permissible for a firm to purchase quantities of prescription drugs in Germany or France and import them into Spain without the approval of the local distributor owning licensed patent rights. Rules of the internal market in the European Union permit parallel trade among those countries in virtually all goods.

Why can't I buy Xanax, Ambien or other similar products from you?

Mail Order Meds does not sell any products which are considered controlled medications or narcotics.

Are all medications available from Canada?

No. We have the majority of medications but not all. One of our patient service representatives would be happy to tell you if we carry the medication you require.

Why does my medication look different than the medication I get locally?

Regulations and patent laws differ from country to country. Products can differ in size, shape and color from country to country. This does not harm the effectiveness of the medication itself. If you receive a medication that looks different than what you're used to and are concerned, please call us and one of our pharmacists would be happy to answer any questions you have.

Where do you get your medications from?

Our patients' safety is our primary concern. We only source our medications from Canada, the United Kingdom, the EEA(European Economic Area), Australia, and New Zealand. These countries have strong regulatory regimes and stringent standards which help ensure we are only receiving, and supplying, the best medications.

Will I always get a better price from you?

Our prices are very competitive but occasionally you may find a lower price locally. Prices can vary widely from state-to-state, county-to-county, and even pharmacy-to-pharmacy. By ordering with us you are ensuring you will get a high quality product at a low price without the hassle of having to shop around. Some patients will combine ordering with us with ordering from their local pharmacy. Every situation is different. We would be happy to provide you with a price quote.

Do you source medications from India, China, or Singapore?

No. Patient safety and product quality is very important to us. We only source our medications from the regulated supply chains of Canada, the United Kingdom, the EEA(European Economic Area), Australia and New Zealand.

What is the Mail Order Meds Privacy Policy?

Safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by Canada's Personal Information Protection and Electronic Documents Act (the "Act"). Please visit our Privacy Policy page to learn more.

What is the Mail Order Meds Return policy?

You have 90 days to return your medications, from the date your order ships for a full refund. We accept returns if any mistake has been made on our part during dispensing, or if any damage or issues occurred during shipping that affected your order.

To authorize a return, please call us toll-free at 1-888-727-0726 for instructions on where to mail the product back to and receive authorization for a refund of your shipping cost (up to $12.95 USD).

After your medications are received at the original dispensary (place your order was shipped from) you will be issued a full return credit on your account.

What is your Shipping Policy?

All orders to the US, Puerto Rico and it's territories qualify for Free Shipping with an average delivery time of 14-28 days.

What is the Mail Order Meds Recall Policy?

Initial inventory checks

Within 24 hours of receiving a notification of a recall notice from a manufacturer or supplier, will:

  • Check if current inventory is affected by the recall

  • Check purchase orders from the last 3 months or within the time frame noted on the recall notice to determine if previously had product that has now been recalled

  • Check outstanding purchase orders in transit to confirm that the lot numbers and expiry dates are for non-recalled product only

In the event that has any recalled product, it shall immediately remove the recalled product from inventory, place it in a designated and clearly marked "quarantine" area and will thereafter make arrangements to return the recalled product to the manufacturer or supplier.

Alerting patients regarding potential recalled medications

If you have received a product that is subject to recall, will provide you with details on how to return the recalled product and will also provide counselling regarding any medication related issues.

On becoming informed of the recalled product from Health Canada or the product's Manufacturer, will prepare a list of patients who may have received the recalled product. will then contact each patient by telephone. Alerting those patients of the recall of the product. Several attempts to contact the patient by telephone will be attempted with a messages left for the patient to contact will also mail the patient a notification of the product recall.

What is the cost of shipping?

All orders to the US qualify for Free Standard Shipping with an average delivery time of 14-28 days. For other shipping options please ask a Patient Service Representative.

What is your policy on products containing pseudoephedrine?

We do not offer any pseudoephedrine products for sale.

Can you track my order?

Tracked shipping is available from some of our dispensaries but not all. Please check with a customer service representative for more information when placing your order.

Do you offer overnight or 2 day delivery?

No. Our orders must pass through customs screening which can take a few days. We have no control over this and cannot guarantee such short shipping times.

How do you ship your orders?

Orders to the US are shipped using the local postal service then delivered to you using the United States Postal Service. This includes orders with tracked shipping service.

What is your shipping time frame?

Our regular shipping time frame averages between 14-28 days. Orders shipped with express shipping take 5-7 business days to arrive. We strive to get your order to you in 28 days or less.

What are the Terms and Conditions for using this site?

Please see our Terms of Use page.

What are your Terms of Sale?

Please see our Terms of Sale page.

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Mail Order Meds has partnered with a small network of trusted and reputable international dispensaries that are approved by several established third party organizations. Every purchase through is backed by our 90-Day Return Policy, giving you that peace of mind you need when placing your order. Another way that Mail Order Meds is committed to providing a secure and safe shopping experience to all of our valued patients, we meet or exceed all the safety standards outlined by the leading pharmacy accreditation organizations. Mail Order Meds is a current and proud member of the following programs and associations:

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